Dealing with conflict is always challenging, and dealing with it graciously can be daunting. But learning this skill is really important. If you can master this it will impact all your relationships from friendships, romantic relationships, and your professional relationships.
To deal with conflict gracefully, be willing to accept change.
Follow these tips the next time you face conflict:
Step out of your own shoes. Try to be objective. Analyze the situation so that you truly see both sides of the story. Why is the other person upset? What could you possibly have done to offend them or make them feel as if they were wronged or attacked? Is there any merit to their sentiment?
Be understanding. Sometimes, all someone needs in order to calm down is to feel as if they're being heard and understood. Say something that will make them feel that you are not just listening to them, but are really hearing them. Acknowledge their right to feel as they do without completely throwing yourself under the bus.
Keep your fingers to yourself. When dealing with conflict, the coward's way to liberation is simply pointing the finger at the other person. But remember, it takes two to tango.
Keep your cool. The easiest way to blow a situation out of proportion is to act angrily. Keep your voice low and under control. Keep your arms at your side. Attack the problem from the perspective of a teammate rather than placing blame.
Dealing with conflict gracefully is about being proud of the way you react. If you feel that you'll be embarrassed by your reaction later, it's best to choose a different, calmer approach to communication.
Everyone is a winner. The most gracious thing you can possibly do to solve conflict is seek an amicable outcome for everyone involved. Take a step back; analyze the situation with fresh eyes and figure out exactly what it is that all parties involved are after.
Dealing with conflict graciously is a skill that takes practice to develop, but the effort is worth it. You can diffuse conflict with a gracious demeanor, compassion for others, and a focus on the solution that makes everyone involved feel like a winner.